Yes. Conditional call forwarding to the AI sends Ava only the calls you don't answer. Or you can schedule full after-hours coverage, or both. You pick which calls reach her, and you can change it anytime.
You don't have to hand Ava every call to get value from her. Most shops start by having her catch the overflow.
You're not locked into one. Run missed-call forwarding on weekdays and full after-hours on weekends — whatever fits how you actually work.
Conditional forwarding is a standard carrier feature — "forward on no answer" or "forward when busy." Your phone rings the number of times you set, then unanswered calls route to Ava. It works on landlines, cell phones, and VoIP systems alike. If you use a cell as your business line, this is usually the setup you want: take calls when you can, let Ava catch the rest.
The missed call is the one that costs you. The caller with a broken spring dials, gets no answer, and calls the next shop on Google. Conditional forwarding closes exactly that leak without changing how you answer the calls you can take.
For the mechanics of setting forwarding up, see how call forwarding routes calls to Ava. For the after-hours side specifically — how she triages and escalates a 2 a.m. emergency — see after-hours answering for garage door companies.
Call the live demo and have Ava call you now — hear exactly what your customers will hear when they call your shop.